The following sets forth the terms and conditions (“Terms of Use”) to govern your use of the Tutor Troops website (“Site”) and the services provided therein (“Service”). By using the Site, and/or our Service and/or signing up with us, you are confirming that you agree to these Terms of Use so please take the time to read and understand them.
General Terms
The tutortroops.com website (“Site”) and its tutoring, customized learning, and test preparation services (“Service”) are owned and operated by Tutor Troops, LLC (“Company”).
The terms “you,” “your” or “User(s)” refers to any individual accessing the Site or the Service for his/her own personal purposes, or on behalf of an entity or other person. In the event that you purport to be the agent of, represent, or otherwise act on behalf of an entity or any other person, references to “you,” “your” or “User(s)” shall include you individually and any such entity or person that you purport to represent, and you further represent and warrant that you are in fact an authorized representative of such entity or other person, that you have the authority to bind such entity or other person to these Terms of Use, and that your acceptance of these Terms of Use shall constitute acceptance on behalf of such entity or person.
The disclaimers, terms and conditions on these pages are of general application and may be supplemented by additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific application disclosed by Company, including on any particular page of this Site or through the Service, or through a registration process or other means. In the event of a conflict between the Terms of Use and any additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific application, the additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific application shall control.
Company provides this Site to Users seeking tutoring services (“Students”) and to Users seeking to provide tutoring services (“Tutors”), and to any other entity on whose behalf Users accept these Terms. The term “you” or “You” or “User” or “Users” shall refer to Students, Tutors or any person or entity who views, uses, accesses, or browses any content on, and/or creates, uploads, posts, sends, receives or stores content to the Site. These Terms are entered into by and between the Company and you, and you accept them by: (a) accessing or viewing the content of the Site; (b) contracting for tutoring lessons through the Site; (c) registering as a tutor or providing tutoring lessons through the Site (d) using the Site in any other manner; and/or (e) acknowledging agreement with these Terms. Please be advised that if you do not agree to these terms, you may not access, view, or otherwise use the Site.
To the extent that anything in or associated with the Site is in conflict or inconsistent with these Terms, the Terms shall control. Any express waiver or failure to exercise promptly any right under the Terms will not create a continuing waiver or any expectation of non-enforcement. If any provision of the Terms is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms will remain in full force and effect.
Privacy Policy
This Privacy Policy is designed to help you understand how Tutor Troops, LLC. (“Tutor Troops” or “we”) collects, transmits, and stores information about our Users. The term “you” or “You” or “User” or “Users” shall refer to Students, Tutors or any person or entity who views, uses, accesses, browses or submits any content or material to the Service (defined below). This Privacy Policy is not a contract and does not create any legal rights, nor should it be construed to confer any such rights. Providing your information is voluntary and your use of the Service (defined below) after the effective date of this document constitutes your acceptance of this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Service.
Information we collect
Information you provide to us
This Privacy Policy applies only to information we collect via the website www.tutortroops.com (“Site”), online and mobile applications (“Apps”) (the Site and Apps collectively referred to as the “Service”), email, telephone, electronic devices and other interactive services. In order to help you get the most out of our service, we collect User-submitted personally identifiable information (“PII”) when you use the Service. Such information may include information you provide when you create an account, create or edit your profile, upload content (photographs, essays, lessons, etc.), provide profile descriptions or comments, provide school information for a student, participate in a contest or promotion, participate in interactive features of the Service, connect or communicate with us via third party social media sites, send us an email, request customer support or otherwise communicate with us or communicate with other users through the Service. Such information may include your name, address, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the Site or Apps or via telephone or email when communicating with a Tutor Troops representative. For students and parents, we may collect information related to your documentation of and payment for tutoring sessions; tutoring questions related to homework or your studies; teacher feedback of a student (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps. For tutors, we may collect your Social Security number (SSN) or Employer Identification number (EIN) and date of birth, for tax purposes or to complete a background check; we also collect the content you upload to transmit to other users or for publication on the Site or Apps.
Information we collect automatically
We also gather non-PII when you use the Service, including type of browser you use, access time, pages viewed, your IP address; and we collect information about the computer or mobile device you use to access the Service, including without limitation operating system and unique device identifiers and mobile network information. This data is used to better understand and enhance the user experience on the Site and Apps. Tutor Troops may publish these statistics or share them with third parties without including PII. Some browsers allow you to indicate that you would not like your online activities tracked, using “Do Not Track” indicators (“DNT Indicators”), however we are not obligated to respond to these indicators. Presently we are not set up to respond to DNT Indicators. This means that we may use latent information about your online activities to improve your use of our Service, but such usage is consistent with the provisions of this Privacy Policy.
Information we collect from other sources
We may also obtain information from other sources in addition to the information we collect through the Service. For example, we may collect information about you from other users, identity verification services, credit bureaus, mailing list providers and publicly available sources. If you log into your account through sign-in services, like Facebook Connect or Google Authenticator, you provide Tutor Troops with permission to access certain information about you such as your Facebook User ID, user profile, friends list, user graph and profile picture. User generated content posted through certain social networking preferences (e.g. pages you “Like” or “Follow”) may be viewed by the general public. Accordingly, Tutor Troops does not ensure the privacy of any PII included in such User generated content.
Location information
The Site employs a location feature that automatically collects your geolocation information. In such event, the Service will use and share such location to enable users to determine which users in their network are nearby. Tutor Troops may also use location information to provide information and advertising to users. If you wish to cease the automatic collection of your location information, you may do so by changing the privacy settings on your web browser. For mobile app users, you may also uninstall the app.
Data transmission, storage, and protection
Tutor Troops uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the Tutor Troops network (collectively, the “System.”) Once information has been collected, we encrypt sensitive data in our database for added security. Tutor Troops also uses firewalls and hardware monitoring across our System to protect against unauthorized access. Unfortunately, even with these measures, Tutor Troops cannot guarantee the security of PII. By using the Service, you acknowledge and agree that Tutor Troops makes no such guarantee, and that you use the Service at your own risk.
Financial information
If you choose to pay for tutoring lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. Tutor Troops does not store credit card numbers.
If you are a tutor and choose to pay for a background check, we will collect credit card information to order a background check on your behalf. Payment information entered into our System solely to procure a background check will not be stored on our servers.
Use of cookies
Tutor Troops uses cookies to help create a better user experience. A cookie is a small text file that is sent to your browser from a web server and may be stored on your computer’s hard drive. Tutor Troops uses cookies to tailor a better unique experience for you on the Site based on User attributes like your location and account preferences. Our cookies do not store any PII. You may elect to disable or delete cookies from your web browser at any time, but please note that this may affect your Site experience, including speed and relevancy. If you are interested in more information about tailored browser advertising and how you control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s website http://www.networkadvertising.org/ and/or the Digital Advertising Alliance’s website http://www.aboutads.info/choices/. You may also control Google advertising cookies, by using Google’s Ads Preference Manager. Please note that despite opting-out of specifically tailored advertising, you may still end up receiving some advertisements due to advertising technology integrated into the Site.
Use of Personally Identifiable Information
Tutor Troops may use PII or other personal information you specifically give to us: a) to provide services to you through the System, b) to process transactions and billing, c) for identification and authentication purposes, d) to communicate with you concerning the System, transactions, security, privacy and administrative issues relating to your use of the System, e) to improve your response to and interaction with the System, f) process and deliver contest and sweepstakes entries and rewards and verify eligibility; g) to do something you have asked us to do, or tell you of services that we think may be of interest to you; h) in the case of teacher feedback of a student, we will transmit it as you ask us to; i) personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other sites or apps; and j) to provide third party tutor-matching services an opportunity to provide you with information about tutors; and k) for administration of and troubleshooting regarding the System. Tutor Troops shares a minimum amount of information between tutors and students in order to facilitate the arrangement of tutoring sessions. We reserve the right to release non-personally identifiable information collected in aggregate, however. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site, apps and elsewhere on the internet and use that information to provide measurement services and target ads. If you wish to opt-out of the collection and use of information for ad targeting you can do so using the following links: http://www.aboutads.info/choices and http://www.youronlinechoices.eu/.
Underage Users
This Service is not intended for use by children under 13 years of age.
Tutor Troops does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Tutor Troops. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including tutoring sessions, between a tutor and any minor should, of course, take place only in a supervised setting.
Legal requests and business transfers
Tutor Troops may disclose personal information in the circumstance where we believe such disclosure is compelled by the law or to enforce or apply our Terms of Services.when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of Tutor Troops’s business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.
Self-Protection and Choices
We strongly advise you to help keep the Site secure by never sharing your username or password. If you believe your password may have been compromised, please change it immediately or contact Tutor Troops for additional assistance.
Tutor Troops may send you email communications periodically detailing new features or promotions on the Site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails at any time during your usage of the Service. If you wish to terminate your account, please contact us.
Privacy policy changes
Tutor Troops reserves the right to change this Privacy Policy, to reflect new modifications and/or updates to the Site’s features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site.
Users Outside the United States
The Site is hosted in the United States and is governed by United States law. If you are using the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and the facilities of the third parties with whom we share it as described in our Privacy Policy.
Contact information
Questions regarding this Privacy Policy should be directed to info@tutortroops.com.
